Critical Communications

    CSI Critical Communications is the link between meeting client needs in the courtroom and managing perceptions in the court of public opinion. We leverage our expertise in litigation communications and psychology-based messaging to protect your reputation and business goals when they are at risk because of a crisis or legal situation.Our senior communications counselors have been inside the courtroom, working on high-stakes, high profile issues. We know that what happens outside the courtroom before, during and after litigation can significantly impact your ability to operate effectively. We provide the full range of crisis and litigation communications services to complement your legal strategy.

    Strategic Planning. To have impact, it’s critical that your legal and communications strategies are in sync. CSI offers a distinct advantage because our trial consultants work in tandem with the communications team to ensure that synergy. In addition, our senior communications counselors have worked successfully across client legal and communications teams, as appropriate, on confidential and privileged matters. Strategic planning includes thinking through possible scenarios and developing effective responses.

    Psychology-based Research Methods. CSI has taken its proprietary research methods for understanding jury needs and adapted them for broader use in identifying the needs of public constituencies, such as consumers, influencers and investors. Our approach ensures that public communications reflect trial strategy and that the most persuasive messages are delivered to the right audiences.

    Media Relations. We provide the full range of media relations services, including spokesperson training and support, spokesmanship and developing media materials and outreach, including backgrounders, white papers, litigation websites and social media strategies.

    Crisis Management. Often there’s a crisis event that precipitates a legal challenge, whether it’s litigation, government investigations and/or regulatory action. How you respond to the initial crisis will set the tone for everything that follows. Your best response requires experienced crisis communications counselors who see the broader situation, understand the fast-paced flow of events, and can help you respond quickly—and strategically—to help you achieve your ultimate objective.

    Influencer/Thought Leader Outreach. In today’s media environment, where communications are fragmented by special interest, it’s critical that you reach your most influential audiences where they read, watch and listen. Our senior team specializes in outreach to influencers and thought leaders, such as third-party experts, institutional investors, regulators and elected officials, who need to understand your point-of-view in a crisis or litigation situation.

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