In today’s hyper-reactive, social media driven world your organization’s response to a crisis needs to be more sophisticated than ever because the s...
Humans want to have stories told to them; that’s why we as individuals enjoy reading books and watching movies. Good stories, in particular, can dra...
There’s often a distinction made between the two arenas where litigation plays out: the courtroom and the court of public opinion. Certainly these v...
Body language provides nonverbal cues that can add meaning and heavily influence how others will interpret and react to the information presented to...
In any crisis, the narrative that develops will determine your fate. That’s because virtually anyone can use social media to manufacture a story tha...
What do most stories have in common? They have a good guy and a bad guy. These stories often recount the bad things that happen to the good guy. In ...
A crisis is a harsh climate in which to operate. Yet, the reality of a global 24/7 news and social media cycle means that a single event, such as a ...