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How to communicate about COVID-19
As a company leader, there’s a lot you’ll need to communicate as the coronavirus crisis progresses. For employees, it’s coming to terms with new work rules, layoffs, furloughs, or temporary wage reductions. For customers, it’s about how you’re prepared to meet their needs. Your job is to communica...
Sean Murphy - Litigation Psychology
— March 2020 — 173 views Communications Crisis Enterprise risk management Planning Social media

Four priorities for communicating about COVID-19
The coronavirus pandemic is unprecedented in its scope and uncertainty—causing many to react as the situation evolves, including how and what they’re communicating to stakeholders, from employees to customers. People are looking for reliable information and steady leadership. Here are four priorit...
Sean Murphy - Litigation Psychology
— March 2020 — 201 views Communications Crisis Enterprise risk management Planning Social media

Your coronavirus messaging might land you in court
If you’re sending customer and employee communications about the novel coronavirus that say “health and safety is our highest priority,” you’re sending the wrong message and potentially setting your company up for a future lawsuit. Almost everyone’s email has been inundated with these messages fro...
Sean Murphy - Litigation Psychology
— March 2020 — 812 views Communications Crisis Enterprise risk management Social media

Don't underestimate your response to a crisis
Every company exists in a state of pre-crisis. Although the specifics of when or what may not be known, it seems increasingly likely that something will occur in the lifespan of a company that will be deemed a crisis. And all of the organization’s stakeholders: customers, employees, shareholders, ...
Sean Murphy & Dr. George Speckart - CSI - Corporate, TX
— February 2020 — 301 views Communications Crisis Enterprise risk management Planning Social media

Enterprise risk management in the private equity world
Private equity (PE) firms are enjoying record years in terms of available capital and deal flow. But PE firms that are not focused on enterprise risk management (ERM) across their portfolio are at risk. There is an unprecedented level of disruption, change and risk in every industry that must be a...
CSI - Courtroom Sciences Inc
— February 2020 — 492 views Communications Crisis Enterprise risk management Planning Social media

Strategies for managing the realities of a "pre-crisis"   business climate
* Introduction * The fact is, all companies are in a state of pre-crisis, and it’s precisely the time to analyze operations, envision what could go wrong and plan how your organization would respond. Preparation is key because managing a crisis demands that leaders exercise the wisdom to not jump...
CSI - Courtroom Sciences Inc
— January 2020 — 422 views Communications Crisis Enterprise risk management Litigation psychology Planning

How to manage a social media crisis
*A new world* The powerful influence of social media is changing the way crisis communications [1] is practiced and companies should be demanding a more sophisticated level of expertise from their crisis teams. The fact is, any such team is incomplete unless it includes social psychology experts w...
Sean Murphy - Litigation Psychology
— January 2020 — 424 views Communications Crisis Enterprise risk management Litigation psychology Planning Social media

FedEx and why combative PR tactics don't work
FedEx founder and CEO Frederick Smith touched off a firestorm recently when he challenged New York Times publisher, A.G. Sulzberger, to a public debate about U.S. tax policy. At issue was a New York Times story [1] that said FedEx’s 2018-tax bill was $0—a direct benefit of Mr. Smith’s highly pu...
Sean Murphy & Adam Boesen
— December 2019 — 730 views Communications Crisis Enterprise risk management

The new crisis management playbook
In today’s hyper-reactive, social media driven world your organization’s response to a crisis needs to be more sophisticated than ever because the stage where it will inevitably play out has never been bigger, louder, or faster moving. But you are not powerless. Companies looking to protect their ...
Sean Murphy & Adam Boesen
— November 2019 — 717 views Communications Crisis Enterprise risk management Planning Social media

3-step crisis planning for mid-market companies
Crisis planning [1] can be a challenge for middle market companies that often lack the resources to staff large internal legal or communications teams. It’s an important issue because these companies can be even more vulnerable to the effects of a crisis than larger organizations—particularly in a...
Sean Murphy & Adam Boesen
— November 2019 — 957 views Communications Crisis Enterprise risk management Planning

The most important non-legal tactical measure you can take in your case:
At Courtroom Sciences, Inc. more than a dozen Ph.D.’s have been studying witness performance in over 20,000 cases since the 1980’s.  Together through a creative synthesis of impressions and research-based analyses we have developed what we call the Cognitive Map that jurors use to problem-solve ca...
George R. Speckart, Ph.D. - Litigation Psychology
— October 2019 — 937 views Communications Depositions Jurors Litigation psychology Research Witness training

Character under fire: what makes strong witnesses and spokespersons
There’s often a distinction made between the two arenas where litigation plays out: the courtroom and the court of public opinion. Certainly these venues have different sets of rules. But what they share is the critical need that the primary storytellers—witnesses and spokespersons—demonstrate cha...
Sean Murphy & Adam Boesen
— October 2019 — 918 views Communications Crisis Litigation psychology Witness training

Why enterprise risk management is such a hot topic in corporate board rooms
Sean Murphy, Principal, CSI Crisis & Litigation Communications and LoriAnn Lowery-Biggers, former President of Lloyd’s of London for North America, speak on today’s edition of A.M. Best’s  Insurance Law Podcast , the broadcast about timely and important legal issues affecting the insurance indus...
CSI - Courtroom Sciences Inc
— October 2019 — 1085 views Communications Crisis Enterprise risk management Planning

How to deal with social media mobs
In any crisis, the narrative that develops will determine your fate. That’s because virtually anyone can use social media to manufacture a story that “sells” simply by cherry-picking facts and spinning them into a narrative that offends people at their emotional core. If you’re the target, your be...
Sean Murphy & Adam Boesen
— October 2019 — 1098 views Communications Crisis Jurors Planning Social media

Audio-Visual Nightmares at Trial: How to Avoid Losing Your Audience
Imagine a scenario in which you are a trial attorney and finally in front of a jury in a case that has consumed your life for a long time. ...
CSI - Courtroom Sciences Inc
— September 2018 — 1145 views Communications Litigation psychology Mock trials Presentations Trial consulting