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The new crisis management playbook
In today’s hyper-reactive, social media driven world your organization’s response to a crisis needs to be more sophisticated than ever because the s...
Do Stories Belong in the Courtroom? The Role of Strategic Storytelling in Litigation
Humans want to have stories told to them; that’s why we as individuals enjoy reading books and watching movies. Good stories, in particular, can dra...
Character under fire: what makes strong witnesses and spokespersons
There’s often a distinction made between the two arenas where litigation plays out: the courtroom and the court of public opinion. Certainly these v...
3-step crisis planning for mid-market companies
Crisis planning can be a challenge for middle market companies that often lack the resources to staff large internal legal or communications teams....
The Psychology of Body Language
Body language provides nonverbal cues that can add meaning and heavily influence how others will interpret and react to the information presented to...
6 Steps for Communicating in a Cyber Crisis
A recent study by UK researchers shows a company’s potential to protect its reputation and business during a cyber crisis depends in part on its ab...
How to deal with social media mobs
In any crisis, the narrative that develops will determine your fate. That’s because virtually anyone can use social media to manufacture a story tha...
The Consequences of Failing to Consider the Court of Public Opinion During Trial Preparation
What do most stories have in common? They have a good guy and a bad guy. These stories often recount the bad things that happen to the good guy. In ...
Three Pitfalls Crisis Management Teams Must Avoid
A crisis is a harsh climate in which to operate. Yet, the reality of a global 24/7 news and social media cycle means that a single event, such as a ...