In any crisis, the narrative that develops will determine your fate. That’s because virtually anyone can use social media to manufacture a story tha...
What do most stories have in common? They have a good guy and a bad guy. These stories often recount the bad things that happen to the good guy. In ...
Many company communications, mission statements, and handbooks default to stating that safety is their top priority. A seemingly innocuous public st...
Time and again, it is shown that successful crisis mitigation shares the same key elements, specifically, sufficient planning and preparation. Socia...
We live in an era where a single negative post or comment concerning even a well-established company can rapidly turn into a social media crisis. Hu...
A social media crisis can strike at any time, with the devastating potential to hurt your organization’s ability to do business. Social media has fu...
In part 1 of this topic, we established the bias against Muslims and Arabs that exists in society and particularly the increased biases since the 9-...