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The new crisis management playbook
In today’s hyper-reactive, social media driven world your organization’s response to a crisis needs to be more sophisticated than ever because the s...
Media Spokesperson Training Tips
Every organization is vulnerable to crises, from faulty products and data breaches to workplace incidents and egregious employee behavior. While man...
6 Steps for Communicating in a Cyber Crisis
A recent study by UK researchers shows a company’s potential to protect its reputation and business during a cyber crisis depends in part on its ab...
How to deal with social media mobs
In any crisis, the narrative that develops will determine your fate. That’s because virtually anyone can use social media to manufacture a story tha...
The Consequences of Failing to Consider the Court of Public Opinion During Trial Preparation
What do most stories have in common? They have a good guy and a bad guy. These stories often recount the bad things that happen to the good guy. In ...
Legal Implications of a Company Safety Policy
Many company communications, mission statements, and handbooks default to stating that safety is their top priority. A seemingly innocuous public st...
How Different Crisis Response Approaches Affect Outcomes
There aren't many do-overs regarding an organization's initial crisis response . Not only does that initial response set the tone, but it is the fo...
Crisis Mitigation Checklist: What Your Company Should Be Doing Now
Time and again, it is shown that successful crisis mitigation shares the same key elements, specifically, sufficient planning and preparation. Socia...
Why Understanding Mob Mentality is Key to Creating a Crisis Response Plan
We live in an era where a single negative post or comment concerning even a well-established company can rapidly turn into a social media crisis. Hu...