The CSI Blog

Critical Communications    |    Records & Depositions    |    Litigation Psychology

Strategies for managing the realities of a "pre-crisis"   business climate
* Introduction * The fact is, all companies are in a state of pre-crisis, and it’s precisely the time to analyze operations, envision what could go wrong and plan how your organization would respond. Preparation is key because managing a crisis demands that leaders exercise the wisdom to not jump...
CSI - Courtroom Sciences Inc
— January 2020 — 45 views Communications Crisis Enterprise risk management Litigation psychology Planning

How to manage a social media crisis
*A new world* The powerful influence of social media is changing the way crisis communications [1] is practiced and companies should be demanding a more sophisticated level of expertise from their crisis teams. The fact is, any such team is incomplete unless it includes social psychology experts w...
Sean Murphy - Courtroom Sciences Inc
— January 2020 — 117 views Communications Crisis Enterprise risk management Litigation psychology Planning Social media

FedEx and why combative PR tactics don't work
FedEx founder and CEO Frederick Smith touched off a firestorm recently when he challenged New York Times publisher, A.G. Sulzberger, to a public debate about U.S. tax policy. At issue was a New York Times story [1] that said FedEx’s 2018-tax bill was $0—a direct benefit of Mr. Smith’s highly pu...
Sean Murphy & Adam Boesen
— December 2019 — 484 views Communications Crisis Enterprise risk management

Litigation trends for 2020
This is the time of year when all the “futurists” and prognosticators come out with their predictions about what will happen in the coming year. Things are changing so rapidly that it’s becoming more and more difficult to predict the future, but there are some emerging trends that will have an eno...
CSI - Courtroom Sciences Inc
— December 2019 — 513 views Anti-reptile Crisis Enterprise risk management Litigation psychology Reptile Witness training

The new crisis management playbook
In today’s hyper-reactive, social media driven world your organization’s response to a crisis needs to be more sophisticated than ever because the stage where it will inevitably play out has never been bigger, louder, or faster moving. But you are not powerless. Companies looking to protect their ...
Sean Murphy & Adam Boesen
— November 2019 — 489 views Communications Crisis Enterprise risk management Planning Social media

3-step crisis planning for mid-market companies
Crisis planning [1] can be a challenge for middle market companies that often lack the resources to staff large internal legal or communications teams. It’s an important issue because these companies can be even more vulnerable to the effects of a crisis than larger organizations—particularly in a...
Sean Murphy & Adam Boesen
— November 2019 — 577 views Communications Crisis Enterprise risk management Planning

Why enterprise risk management is such a hot topic in corporate board rooms
Sean Murphy, Principal, CSI Crisis & Litigation Communications and LoriAnn Lowery-Biggers, former President of Lloyd’s of London for North America, speak on today’s edition of A.M. Best’s  Insurance Law Podcast , the broadcast about timely and important legal issues affecting the insurance indus...
CSI - Courtroom Sciences Inc
— October 2019 — 749 views Communications Crisis Enterprise risk management Planning