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Litigation Psychology Podcast #77 - Safety is NOT your top priority
Sean Murphy, Practice Leader, CSI Critical Communications joins Dr. Steve Wood to talk about the myth that safety is the top priority for most businesses. Many company communications, mission statements, and handbooks default to stating that the safety of their employees/customers/shareholders/com...
CSI - Courtroom Sciences Inc
— July 2021 — 215 views Communications COVID-19 Crisis Enterprise risk management Social media


Litigation trends in 2021 - part 2
In part 1 of this topic , we covered litigation trends and developments including an increase in settlements, changing juror perceptions, the fragile state of witnesses, and considerations, risks, and opportunities around essential workers. In the final part of this topic, we dive into nuclear ve...
CSI - Courtroom Sciences Inc
— January 2021 — 602 views Anti-reptile COVID-19 Crisis Enterprise risk management Jury consulting Litigation psychology Nuclear verdicts Reptile Trial consulting Witness training


The impact of social inflation on insurance - a webinar
Insurers complain of a rise of large jury awards, juror anti-business bias and investor-funded litigation. A panel of claims and legal experts examine what social inflation is, what's driving the nuclear verdicts often associated with social inflation, which types of claims are affected most, and...
CSI - Courtroom Sciences Inc
— October 2020 — 942 views Enterprise risk management Jurors Jury consulting Nuclear verdicts Trial consulting Webinars


Assessing your litigation risk
At the start of any litigation, there are more questions than answers. Everyone involved wants to know "what's our liability?", "what's this going to cost us?", "how will this impact our reputation?", "what are the potential damages?", "how long will this go on?", "who might need to testify?", and...
CSI - Courtroom Sciences Inc
— September 2020 — 1041 views Enterprise risk management Exploratory research Focus groups Litigation psychology Research Scientific method


The Litigation Psychology Podcast - Episode 19
This video episode of The Litigation Psychology Podcast features Sean Murphy, Practice Leader of the CSI Critical Communications team, explaining the difference between Critical Communications and PR, plus the impact that COVID-19 is having on the reputation of the trucking and transportation indu...
CSI - Courtroom Sciences Inc
— June 2020 — 1702 views Communications COVID-19 Crisis Enterprise risk management Litigation psychology Planning Social media Trucking & transportation


Insurance is not enough in managing a crisis
With the proliferation of social media, all companies are in a state of pre-crisis. According to commercial insurance executives, having insurance isn’t enough for dealing with this new reality. A company’s best chance for weathering a crisis is having a robust risk management program that include...
Sean Murphy - Litigation Psychology
— April 2020 — 1763 views Communications Crisis Enterprise risk management Planning Social media


The Litigation Psychology Podcast - Episode 5
The Litigation Psychology Podcast, presented by Courtroom Sciences, Inc. (CSI) presents a special episode dedicated to crisis communications . In this episode we highlight the mistakes and missteps that businesses are making when communicating with customers, employees, and their communities abou...
CSI - Courtroom Sciences Inc
— April 2020 — 1958 views Anti-reptile Communications COVID-19 Crisis Enterprise risk management Litigation psychology Reptile


The Litigation Psychology Podcast - Episode 4
The  Litigation Psychology Podcast , presented by Courtroom Sciences, Inc. (CSI) is pleased to share Episode 4! This episode continues our series of podcasts on nuclear verdicts. In this episode, Dr. Bill Kanasky, CSI Litigation Consultant is joined by defense attorney and author Robert R. Tyson, ...
CSI - Courtroom Sciences Inc
— April 2020 — 2536 views Anti-reptile Depositions Enterprise risk management Focus groups Jury consulting Litigation psychology Mock trials Nuclear verdicts Reptile Trial consulting Witness training


Is "health and safety" really your top priority?
Companies that have been saying, “your health and safety is our first priority” in response to the novel coronavirus crisis may want to reconsider their messaging. At issue is a common plaintiffs’ strategy known as the “ reptile attack ,” where attorneys use sophisticated psychological methods to...
Sean Murphy - Litigation Psychology
— April 2020 — 1889 views Anti-reptile Communications COVID-19 Crisis Enterprise risk management Reptile Witness training


Planning for your next crisis
In a crisis, there are four questions that need to be addressed: 1)  How did this happen? 2)  Who is to blame? 3)  Is it going to happen again? and 4)  What are you doing to prevent this in the future? If a leader errs in how they respond to the first question, they risk setting the stage for the ...
Sean Murphy - Litigation Psychology
— April 2020 — 1869 views Communications Crisis Enterprise risk management Planning


The nuclear verdict
Presenting an episode of the Insurance Law Podcast with special guests CSI's Dr. Bill Kanasky and Dr. George Speckart. The Insurance Law Podcast is a broadcast about timely important legal issues affecting the insurance industry. On this episode, Drs. Kanasky and Speckart speak to host John Czuba...
CSI - Courtroom Sciences Inc
— March 2020 — 1852 views Anti-reptile Enterprise risk management Focus groups Jury consulting Litigation psychology Nuclear verdicts Reptile Scientific method Trial consulting Witness training


How to communicate about COVID-19
As a company leader, there’s a lot you’ll need to communicate as the coronavirus crisis progresses. For employees, it’s coming to terms with new work rules, layoffs, furloughs, or temporary wage reductions. For customers, it’s about how you’re prepared to meet their needs. Your job is to communica...
Sean Murphy - Litigation Psychology
— March 2020 — 2096 views Communications COVID-19 Crisis Enterprise risk management Planning Social media


Four priorities for communicating about COVID-19
The coronavirus pandemic is unprecedented in its scope and uncertainty—causing many to react as the situation evolves, including how and what they’re communicating to stakeholders, from employees to customers. People are looking for reliable information and steady leadership. Here are four priorit...
Sean Murphy - Litigation Psychology
— March 2020 — 2604 views Communications COVID-19 Crisis Enterprise risk management Planning Social media


The Litigation Psychology Podcast - Episode 2
Presenting Episode 2 of *The Litigation Psychology Podcast*! This episode continues the series about nuclear verdicts, with host Dr. Bill Kanasky joined by special guest Dr. George Speckart. Dr. Speckart is a 35 year veteran of the litigation consulting industry and a renowned expert in research m...
CSI - Courtroom Sciences Inc
— March 2020 — 2376 views Anti-reptile Confirmatory research Depositions Enterprise risk management Focus groups Jurors Jury consulting Litigation psychology Mock trials Nuclear verdicts Reptile Research Scientific method Trial consulting Witness training


Your coronavirus messaging might land you in court
If you’re sending customer and employee communications about the novel coronavirus that say “health and safety is our highest priority,” you’re sending the wrong message and potentially setting your company up for a future lawsuit. Almost everyone’s email has been inundated with these messages fro...
Sean Murphy - Litigation Psychology
— March 2020 — 3204 views Communications COVID-19 Crisis Enterprise risk management Social media


Don't underestimate your response to a crisis
Every company exists in a state of pre-crisis. Although the specifics of when or what may not be known, it seems increasingly likely that something will occur in the lifespan of a company that will be deemed a crisis. And all of the organization’s stakeholders: customers, employees, shareholders, ...
Sean Murphy & Dr. George Speckart - CSI - Corporate, TX
— February 2020 — 2060 views Communications Crisis Enterprise risk management Planning Social media


Enterprise risk management in the private equity world
Private equity (PE) firms are enjoying record years in terms of available capital and deal flow. But PE firms that are not focused on enterprise risk management (ERM) across their portfolio are at risk. There is an unprecedented level of disruption, change and risk in every industry that must be a...
CSI - Courtroom Sciences Inc
— February 2020 — 2223 views Communications Crisis Enterprise risk management Planning Social media


Strategies for managing the realities of a "pre-crisis"   business climate
* Introduction * The fact is, all companies are in a state of pre-crisis, and it’s precisely the time to analyze operations, envision what could go wrong and plan how your organization would respond. Preparation is key because managing a crisis demands that leaders exercise the wisdom to not jump...
CSI - Courtroom Sciences Inc
— January 2020 — 2035 views Communications Crisis Enterprise risk management Litigation psychology Planning


How to manage a social media crisis
*A new world* The powerful influence of social media is changing the way crisis communications is practiced and companies should be demanding a more sophisticated level of expertise from their crisis teams. The fact is, any such team is incomplete unless it includes social psychology experts who ...
Sean Murphy - Litigation Psychology
— January 2020 — 2079 views Communications Crisis Enterprise risk management Litigation psychology Planning Social media


Why combative PR tactics don't work
FedEx founder and CEO Frederick Smith touched off a firestorm when he challenged New York Times publisher, A.G. Sulzberger, to a public debate about U.S. tax policy. At issue was a New York Times story that said FedEx’s 2018-tax bill was $0—a direct benefit of Mr. Smith’s highly public lobbyin...
Sean Murphy & Adam Boesen
— December 2019 — 2798 views Communications Crisis Enterprise risk management