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The Litigation Psychology Podcast - Episode 19
This video episode of The Litigation Psychology Podcast features Sean Murphy, Practice Leader of the CSI Critical Communications team, explaining the difference between Critical Communications and PR, plus the impact that COVID-19 is having on the reputation of the trucking and transportation indu...
CSI - Courtroom Sciences Inc
— June 2020 — 607 views Communications COVID-19 Crisis Enterprise risk management Litigation psychology Planning Social media Trucking

Insurance is not enough in managing a crisis
With the proliferation of social media, all companies are in a state of pre-crisis. According to commercial insurance executives, having insurance isn’t enough for dealing with this new reality. A company’s best chance for weathering a crisis is having a robust risk management program that include...
Sean Murphy - Litigation Psychology
— April 2020 — 813 views Communications Crisis Enterprise risk management Planning Social media

The Litigation Psychology Podcast - Episode 5
The Litigation Psychology Podcast, presented by Courtroom Sciences, Inc. (CSI) presents a special episode dedicated to crisis communications [1] . In this episode we highlight the mistakes and missteps that businesses are making when communicating with customers, employees, and their communities a...
CSI - Courtroom Sciences Inc
— April 2020 — 891 views Anti-reptile Communications COVID-19 Crisis Enterprise risk management Litigation psychology Reptile

The Litigation Psychology Podcast - Episode 4
The  Litigation Psychology Podcast , presented by Courtroom Sciences, Inc. (CSI) is pleased to share Episode 4! This episode continues our series of podcasts on nuclear verdicts. In this episode, Dr. Bill Kanasky, CSI Litigation Consultant is joined by defense attorney and author Robert R. Tyson, ...
CSI - Courtroom Sciences Inc
— April 2020 — 1089 views Anti-reptile Depositions Enterprise risk management Focus groups Jury consulting Litigation psychology Mock trials Nuclear verdicts Reptile Trial consulting Witness training

Is "health and safety" really your top priority?
Companies that have been saying, “your health and safety is our first priority” in response to the novel coronavirus crisis may want to reconsider their messaging. At issue is a common plaintiffs’ strategy known as the “ reptile attack [1] ,” where attorneys use sophisticated psychological methods...
Sean Murphy - Litigation Psychology
— April 2020 — 911 views Anti-reptile Communications COVID-19 Crisis Enterprise risk management Reptile Witness training

Planning for your next crisis
In a crisis, there are four questions that need to be addressed: 1)  How did this happen? 2)  Who is to blame? 3)  Is it going to happen again? and 4)  What are you doing to prevent this in the future? If a leader errs in how they respond to the first question, they risk setting the stage for the ...
Sean Murphy - Litigation Psychology
— April 2020 — 797 views Communications Crisis Enterprise risk management Planning

The nuclear verdict
Presenting an episode of the Insurance Law Podcast with special guests CSI's Dr. Bill Kanasky and Dr. George Speckart. The Insurance Law Podcast is a broadcast about timely important legal issues affecting the insurance industry. On this episode, Drs. Kanasky and Speckart speak to host John Czuba...
CSI - Courtroom Sciences Inc
— March 2020 — 857 views Anti-reptile Enterprise risk management Focus groups Jury consulting Litigation psychology Nuclear verdicts Reptile Scientific method Trial consulting Witness training

How to communicate about COVID-19
As a company leader, there’s a lot you’ll need to communicate as the coronavirus crisis progresses. For employees, it’s coming to terms with new work rules, layoffs, furloughs, or temporary wage reductions. For customers, it’s about how you’re prepared to meet their needs. Your job is to communica...
Sean Murphy - Litigation Psychology
— March 2020 — 1095 views Communications COVID-19 Crisis Enterprise risk management Planning Social media

Four priorities for communicating about COVID-19
The coronavirus pandemic is unprecedented in its scope and uncertainty—causing many to react as the situation evolves, including how and what they’re communicating to stakeholders, from employees to customers. People are looking for reliable information and steady leadership. Here are four priorit...
Sean Murphy - Litigation Psychology
— March 2020 — 1431 views Communications COVID-19 Crisis Enterprise risk management Planning Social media

The Litigation Psychology Podcast - Episode 2
Presenting Episode 2 of *The Litigation Psychology Podcast*! This episode continues the series about nuclear verdicts, with host Dr. Bill Kanasky joined by special guest Dr. George Speckart. Dr. Speckart is a 35 year veteran of the litigation consulting industry and a renowned expert in research m...
CSI - Courtroom Sciences Inc
— March 2020 — 1179 views Anti-reptile Confirmatory research Depositions Enterprise risk management Focus groups Jurors Jury consulting Litigation psychology Mock trials Nuclear verdicts Reptile Research Scientific method Trial consulting Witness training

Your coronavirus messaging might land you in court
If you’re sending customer and employee communications about the novel coronavirus that say “health and safety is our highest priority,” you’re sending the wrong message and potentially setting your company up for a future lawsuit. Almost everyone’s email has been inundated with these messages fro...
Sean Murphy - Litigation Psychology
— March 2020 — 2170 views Communications COVID-19 Crisis Enterprise risk management Social media

Don't underestimate your response to a crisis
Every company exists in a state of pre-crisis. Although the specifics of when or what may not be known, it seems increasingly likely that something will occur in the lifespan of a company that will be deemed a crisis. And all of the organization’s stakeholders: customers, employees, shareholders, ...
Sean Murphy & Dr. George Speckart - CSI - Corporate, TX
— February 2020 — 1043 views Communications Crisis Enterprise risk management Planning Social media

Enterprise risk management in the private equity world
Private equity (PE) firms are enjoying record years in terms of available capital and deal flow. But PE firms that are not focused on enterprise risk management (ERM) across their portfolio are at risk. There is an unprecedented level of disruption, change and risk in every industry that must be a...
CSI - Courtroom Sciences Inc
— February 2020 — 1199 views Communications Crisis Enterprise risk management Planning Social media

Strategies for managing the realities of a "pre-crisis"   business climate
* Introduction * The fact is, all companies are in a state of pre-crisis, and it’s precisely the time to analyze operations, envision what could go wrong and plan how your organization would respond. Preparation is key because managing a crisis demands that leaders exercise the wisdom to not jump...
CSI - Courtroom Sciences Inc
— January 2020 — 1075 views Communications Crisis Enterprise risk management Litigation psychology Planning

How to manage a social media crisis
*A new world* The powerful influence of social media is changing the way crisis communications [1] is practiced and companies should be demanding a more sophisticated level of expertise from their crisis teams. The fact is, any such team is incomplete unless it includes social psychology experts w...
Sean Murphy - Litigation Psychology
— January 2020 — 1114 views Communications Crisis Enterprise risk management Litigation psychology Planning Social media

FedEx and why combative PR tactics don't work
FedEx founder and CEO Frederick Smith touched off a firestorm recently when he challenged New York Times publisher, A.G. Sulzberger, to a public debate about U.S. tax policy. At issue was a New York Times story [1] that said FedEx’s 2018-tax bill was $0—a direct benefit of Mr. Smith’s highly pu...
Sean Murphy & Adam Boesen
— December 2019 — 1553 views Communications Crisis Enterprise risk management

Litigation trends for 2020
Things are changing so rapidly that it’s becoming more and more difficult to predict the future, but there are some emerging trends that will have an enormous impact on businesses and their litigation in 2020 and beyond. * 1. * * The importance of reputation and brand * Annually, numerous publicat...
CSI - Courtroom Sciences Inc
— December 2019 — 1914 views Anti-reptile Crisis Enterprise risk management Litigation psychology Reptile Witness training

The new crisis management playbook
In today’s hyper-reactive, social media driven world your organization’s response to a crisis needs to be more sophisticated than ever because the stage where it will inevitably play out has never been bigger, louder, or faster moving. But you are not powerless. Companies looking to protect their ...
Sean Murphy & Adam Boesen
— November 2019 — 1553 views Communications Crisis Enterprise risk management Planning Social media

3-step crisis planning for mid-market companies
Crisis planning [1] can be a challenge for middle market companies that often lack the resources to staff large internal legal or communications teams. It’s an important issue because these companies can be even more vulnerable to the effects of a crisis than larger organizations—particularly in a...
Sean Murphy & Adam Boesen
— November 2019 — 1821 views Communications Crisis Enterprise risk management Planning

Why enterprise risk management is such a hot topic in corporate board rooms
Sean Murphy, Principal, CSI Crisis & Litigation Communications and LoriAnn Lowery-Biggers, former President of Lloyd’s of London for North America, speak on today’s edition of A.M. Best’s  Insurance Law Podcast , the broadcast about timely and important legal issues affecting the insurance indus...
CSI - Courtroom Sciences Inc
— October 2019 — 1932 views Communications Crisis Enterprise risk management Planning