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Don't underestimate your response to a crisis
Every company exists in a state of pre-crisis. Although the specifics of when or what may not be known, it seems increasingly likely that something will occur in the lifespan of a company that will be deemed a crisis. And all of the organization’s stakeholders: customers, employees, shareholders, ...
Sean Murphy & Dr. George Speckart - CSI - Corporate, TX
— February 2020 — 2063 views Communications Crisis Enterprise risk management Planning Social media


Lessons for corporations involved in litigation
At CSI, we work with a wide range of businesses across nearly every industry. And there are patterns we see again and again. In this blog, we highlight some of the most common mistakes we see corporations making in how they manage their litigation and talk about how they can better prepare when co...
CSI - Courtroom Sciences Inc
— February 2020 — 2015 views Anti-reptile Confirmatory research Exploratory research Focus groups Litigation psychology Planning Reptile Scientific method


Enterprise risk management in the private equity world
Private equity (PE) firms are enjoying record years in terms of available capital and deal flow. But PE firms that are not focused on enterprise risk management (ERM) across their portfolio are at risk. There is an unprecedented level of disruption, change and risk in every industry that must be a...
CSI - Courtroom Sciences Inc
— February 2020 — 2228 views Communications Crisis Enterprise risk management Planning Social media


How CSI is addressing the court reporter shortage
* A court reporter crisis * The deposition is about to begin, and you realize your court reporter isn’t there. You panic. Then you recall you did schedule a court reporter with a large national court reporting agency.  You check your email and see the agency emailed you late last night to let you ...
Julie Villafuerte - CSI Global Deposition Services
— January 2020 — 1971 views Court reporting Depositions Paralegals


Selecting the "right" corporate representative
*The importance of selecting the "right" Corporate Representative* Selecting the right person to act as the Corporate Representative during a civil lawsuit is a difficult endeavor for both in-house and trial counsel. A strong, knowledgeable, well-trained corporate witness can thwart a plaintiff at...
Bill Kanasky, Jr., Ph.D.
— January 2020 — 2028 views Litigation psychology Planning Reptile Scientific method Trial consulting Witness training


Strategies for managing the realities of a "pre-crisis"   business climate
* Introduction * The fact is, all companies are in a state of pre-crisis, and it’s precisely the time to analyze operations, envision what could go wrong and plan how your organization would respond. Preparation is key because managing a crisis demands that leaders exercise the wisdom to not jump...
CSI - Courtroom Sciences Inc
— January 2020 — 2036 views Communications Crisis Enterprise risk management Litigation psychology Planning


How to manage a social media crisis
*A new world* The powerful influence of social media is changing the way crisis communications is practiced and companies should be demanding a more sophisticated level of expertise from their crisis teams. The fact is, any such team is incomplete unless it includes social psychology experts who ...
Sean Murphy - Litigation Psychology
— January 2020 — 2082 views Communications Crisis Enterprise risk management Litigation psychology Planning Social media


Leveraging technology to improve your deposition experience
As interest in using desktop videoconferencing to conduct  depositions  has increased, there are often several questions that are asked by attorneys, such as how to go off the record (you can easily mute your line and have a productive discussion with your co-counsel.)  Here are some of the other...
Julie Villafuerte - CSI Global Deposition Services
— December 2019 — 2574 views Court reporting Depositions Paralegals


Why combative PR tactics don't work
FedEx founder and CEO Frederick Smith touched off a firestorm when he challenged New York Times publisher, A.G. Sulzberger, to a public debate about U.S. tax policy. At issue was a New York Times story that said FedEx’s 2018-tax bill was $0—a direct benefit of Mr. Smith’s highly public lobbyin...
Sean Murphy & Adam Boesen
— December 2019 — 2802 views Communications Crisis Enterprise risk management


Understanding the litigation consulting industry
It is not surprising that a certain amount of ambiguity and confusion prevails in connection with the trial or litigation consulting industry, in view of the fact that its key questions of concern revolve around forecasting what jurors will do in response to a dispute, its fact scenario, reactions...
George R. Speckart, Ph.D. - Litigation Psychology
— December 2019 — 2795 views Confirmatory research Exploratory research Focus groups Jury consulting Litigation psychology Mock trials Planning Research Scientific method Trial consulting Witness training


Litigation trends for 2020
Things are changing so rapidly that it’s becoming more and more difficult to predict the future, but there are some emerging trends that will have an enormous impact on businesses and their litigation in 2020 and beyond. * 1. * * The importance of reputation and brand * Annually, numerous publicat...
CSI - Courtroom Sciences Inc
— December 2019 — 3350 views Anti-reptile Crisis Enterprise risk management Litigation psychology Reptile Witness training


The new crisis management playbook
In today’s hyper-reactive, social media driven world your organization’s response to a crisis needs to be more sophisticated than ever because the stage where it will inevitably play out has never been bigger, louder, or faster moving. But you are not powerless. Companies looking to protect their ...
Sean Murphy & Adam Boesen
— November 2019 — 2683 views Communications Crisis Enterprise risk management Planning Social media


3-step crisis planning for mid-market companies
Crisis planning can be a challenge for middle market companies that often lack the resources to staff large internal legal or communications teams. It’s an important issue because these companies can be even more vulnerable to the effects of a crisis than larger organizations—particularly in a hy...
Sean Murphy & Adam Boesen
— November 2019 — 2850 views Communications Crisis Enterprise risk management Planning


Character under fire: what makes strong witnesses and spokespersons
There’s often a distinction made between the two arenas where litigation plays out: the courtroom and the court of public opinion. Certainly these venues have different sets of rules. But what they share is the critical need that the primary storytellers—witnesses and spokespersons—demonstrate cha...
Sean Murphy & Adam Boesen
— October 2019 — 2883 views Communications Crisis Litigation psychology Witness training


Why enterprise risk management is such a hot topic in corporate board rooms
Sean Murphy, Principal, CSI Crisis & Litigation Communications and LoriAnn Lowery-Biggers, former President of Lloyd’s of London for North America, speak on today’s edition of A.M. Best’s  Insurance Law Podcast , the broadcast about timely and important legal issues affecting the insurance indus...
CSI - Courtroom Sciences Inc
— October 2019 — 3061 views Communications Crisis Enterprise risk management Planning


Helping paralegals with records and depositions
What can you do when everything is urgent and the demands on your time don’t allow you to produce everything you need to get done? There is an option to work more efficiently and get more done in less time: outsource to someone who gets it. Most days it’s a challenge just to keep up. And you don’t...
CSI - Courtroom Sciences Inc
— October 2019 — 3382 views Court reporting Depositions Paralegals Records Retrieval


How to deal with social media mobs
In any crisis, the narrative that develops will determine your fate. That’s because virtually anyone can use social media to manufacture a story that “sells” simply by cherry-picking facts and spinning them into a narrative that offends people at their emotional core. If you’re the target, your be...
Sean Murphy & Adam Boesen
— October 2019 — 3013 views Communications Crisis Jurors Planning Social media