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6 communication priorities for schools
In the era of the coronavirus pandemic, reopening plans for private schools have become even more complex. Parents, students, teachers, staff, and the broader community have questions and concerns that must be addressed before, during, and after reopening. It is critical that schools understand ea...
CSI - Courtroom Sciences Inc
— September 2020 — 644 views Communications COVID-19 Crisis Planning Social media


Communications preparation key to successful school reopenings
As summer wanes, states are finalizing and implementing plans for the most complicated school reopenings ever. In trying to keep students, educators and staff safe from coronavirus, school districts have adopted recommendations regarding facilities, classroom layouts, scheduling and student behavi...
Jennifer Eidson
— August 2020 — 799 views Communications COVID-19 Crisis Planning Social media


The Litigation Psychology Podcast - Episode 32
Joining The Litigation Psychology Podcast is Danielle Hall, Managing Director for Watchpoint, a private investigations firm. Danielle shares how Watchpoint assists litigators in providing legal support, as well as surveillance, pre- and post-employment background checks, witness statements and oth...
CSI - Courtroom Sciences Inc
— August 2020 — 1065 views Planning Social media Trial consulting


The Litigation Psychology Podcast - Episode 19
This video episode of The Litigation Psychology Podcast features Sean Murphy, Practice Leader of the CSI Critical Communications team, explaining the difference between Critical Communications and PR, plus the impact that COVID-19 is having on the reputation of the trucking and transportation indu...
CSI - Courtroom Sciences Inc
— June 2020 — 1392 views Communications COVID-19 Crisis Enterprise risk management Litigation psychology Planning Social media Trucking


The Litigation Psychology Podcast - Episode 11
In this episode of The Litigation Psychology Podcast, CSI Litigation Consultants Dr. Steve Wood and Dr. Lorie Sicafuse discuss what the research says about how jurors' attitudes, behaviors, beliefs, and decision-making might be affected by the COVID-19 pandemic. They discuss how thought processes ...
CSI - Courtroom Sciences Inc
— May 2020 — 1677 views Anti-reptile COVID-19 Depositions Jurors Jury consulting Litigation psychology Reptile Research Social media Trial consulting Witness training


Insurance is not enough in managing a crisis
With the proliferation of social media, all companies are in a state of pre-crisis. According to commercial insurance executives, having insurance isn’t enough for dealing with this new reality. A company’s best chance for weathering a crisis is having a robust risk management program that include...
Sean Murphy - Litigation Psychology
— April 2020 — 1509 views Communications Crisis Enterprise risk management Planning Social media


How to communicate about COVID-19
As a company leader, there’s a lot you’ll need to communicate as the coronavirus crisis progresses. For employees, it’s coming to terms with new work rules, layoffs, furloughs, or temporary wage reductions. For customers, it’s about how you’re prepared to meet their needs. Your job is to communica...
Sean Murphy - Litigation Psychology
— March 2020 — 1858 views Communications COVID-19 Crisis Enterprise risk management Planning Social media


Four priorities for communicating about COVID-19
The coronavirus pandemic is unprecedented in its scope and uncertainty—causing many to react as the situation evolves, including how and what they’re communicating to stakeholders, from employees to customers. People are looking for reliable information and steady leadership. Here are four priorit...
Sean Murphy - Litigation Psychology
— March 2020 — 2361 views Communications COVID-19 Crisis Enterprise risk management Planning Social media


Your coronavirus messaging might land you in court
If you’re sending customer and employee communications about the novel coronavirus that say “health and safety is our highest priority,” you’re sending the wrong message and potentially setting your company up for a future lawsuit. Almost everyone’s email has been inundated with these messages fro...
Sean Murphy - Litigation Psychology
— March 2020 — 2929 views Communications COVID-19 Crisis Enterprise risk management Social media


Don't underestimate your response to a crisis
Every company exists in a state of pre-crisis. Although the specifics of when or what may not be known, it seems increasingly likely that something will occur in the lifespan of a company that will be deemed a crisis. And all of the organization’s stakeholders: customers, employees, shareholders, ...
Sean Murphy & Dr. George Speckart - CSI - Corporate, TX
— February 2020 — 1786 views Communications Crisis Enterprise risk management Planning Social media


Enterprise risk management in the private equity world
Private equity (PE) firms are enjoying record years in terms of available capital and deal flow. But PE firms that are not focused on enterprise risk management (ERM) across their portfolio are at risk. There is an unprecedented level of disruption, change and risk in every industry that must be a...
CSI - Courtroom Sciences Inc
— February 2020 — 1936 views Communications Crisis Enterprise risk management Planning Social media


How to manage a social media crisis
*A new world* The powerful influence of social media is changing the way crisis communications [1] is practiced and companies should be demanding a more sophisticated level of expertise from their crisis teams. The fact is, any such team is incomplete unless it includes social psychology experts w...
Sean Murphy - Litigation Psychology
— January 2020 — 1820 views Communications Crisis Enterprise risk management Litigation psychology Planning Social media


The new crisis management playbook
In today’s hyper-reactive, social media driven world your organization’s response to a crisis needs to be more sophisticated than ever because the stage where it will inevitably play out has never been bigger, louder, or faster moving. But you are not powerless. Companies looking to protect their ...
Sean Murphy & Adam Boesen
— November 2019 — 2412 views Communications Crisis Enterprise risk management Planning Social media


How to deal with social media mobs
In any crisis, the narrative that develops will determine your fate. That’s because virtually anyone can use social media to manufacture a story that “sells” simply by cherry-picking facts and spinning them into a narrative that offends people at their emotional core. If you’re the target, your be...
Sean Murphy & Adam Boesen
— October 2019 — 2695 views Communications Crisis Jurors Planning Social media